I’m an E-commerce Operations & AI Automation Specialist with 10+ years of hands-on experience keeping online stores running smoothly—covering order fulfillment, customer support, platform migrations, invoicing, and back-office workflows—and now building AI-powered automations that remove manual work and reduce errors.
My advantage is that I’m not “automation-only.” I’ve worked deep in real-world e-commerce operations where edge cases happen daily: failed payments, address issues, inventory mismatches, shipping exceptions, cancellations, refunds, and support queue spikes. That operational background allows me to design automations that actually survive production—clean, reliable, and scalable.
What I do best:
• AI Workflow Automation: Build smart automations using Zapier, Make, n8n, and GoHighLevel (GHL) to eliminate repetitive tasks and improve accuracy
• Systems Integration: Connect Shopify/BigCommerce + CRMs + support tools + marketing + spreadsheets for clean data flow and reporting
• E-commerce Ops Excellence: Proven record of 99% order accuracy and 95%+ CSAT, managing high-volume order processing and customer communications
• Support Optimization: Fast, high-quality chat/email support using Zendesk, Gorgias, Help Scout, Zopim—tagging, routing, macros, and workflows
• Invoicing & Reconciliation: Strong experience in Xero, invoicing, bookkeeping support, and multi-platform reconciliation
• Migrations & Onboarding: Former BigCommerce specialist with experience migrating stores and ensuring smooth onboarding and retention
Tools & platforms I work with:
• Shopify Plus / BigCommerce / Etsy / Zapier / Make / n8n / GHL / Claude Code / Zendesk / Gorgias / Help Scout / Klaviyo / ShipStation / Xero / Google Sheets / Slack / ----------- / Jira (plus basic HTML/CSS and CRM experience)
If you need someone who can both run the store operations and automate the repetitive work with AI, I can help you streamline workflows, reduce support load, and scale efficiently—without breaking the day-to-day.
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