Experienced and detail-oriented healthcare administrative professional with 7 years of BPO experience in customer service, insurance support, technical assistance, and patient intake. Strong background in insurance verification and prior authorization processes for medical services, procedures, and prescriptions. Adept at navigating insurance portals, verifying coverage and benefits, obtaining authorizations, and ensuring timely communication between providers, patients, and insurance companies. Recognized for accuracy, HIPAA compliance, and commitment to reducing claim denials while delivering excellent patient-centered support in fast-paced environments.
