Professional Experience
Billing Support – Huawei Technologies (Globe Telecom Account)
Dates (June 2019- April 2022)
• Prepared and consolidated billing documents covering technologies, services, and equipment installed on client sites.
• Coordinated with internal project teams to gather installation data and ensure alignment with contract terms.
• Directly communicated with Globe customers to request and secure approval of billing documents, ensuring timely invoicing.
• Supported the billing validation process by cross-checking records, resolving discrepancies, and maintaining organized documentation for audits.
• Ensured accurate and timely submission of billing support files to facilitate smooth financial reporting.
E-commerce Store Manager – Lazada Platform
Dates (Nov 2022- Nov 2023)
• Managed day-to-day store operations, including product listing, pricing, promotions, and inventory control.
• Handled sales tracking, expense monitoring, and payment reconciliation through Lazada Seller Center.
• Coordinated with suppliers and logistics providers to ensure accurate order fulfillment and on-time delivery.
• Responded to customer inquiries, resolved complaints, and maintained high customer satisfaction.
• Generated and analyzed sales reports using Excel/Google Sheets to track growth and support decision-making.
• Implemented promotional strategies (discounts, vouchers, bundles) to increase sales and visibility.
Key Skills
Bookkeeping & Financial Management
• Certified Xero Advisor and QuickBooks Online ProAdvisor
• General Ledger, Journal Entries, Financial Reporting
• Accounts Receivable & Accounts Payable
• Bank Reconciliation & Payment Tracking
• Expense Monitoring & Cash Flow Support
E-commerce & Operations
• Sales and Expense Reporting (Lazada Seller Center)
• Inventory Management & Order Fulfillment
• Customer Service & Issue Resolution
• Supplier & Logistics Coordination
• Digital Marketing (promotions, vouchers, store campaigns)
Technical & Soft Skills
• Proficient in Xero, QuickBooks Online, MS Excel, Google Sheets
• Detail-oriented and highly organized in managing records and documentation
• Strong communication skills (client-facing and internal coordination)
• Problem-solving and process improvement mindset
• Ability to manage multiple priorities under tight deadlines
