Experienced customer experience and operations specialist with a strong background in quality assurance, performance analysis, and client support across global brands including Airbnb, Amazon, and healthcare services. Skilled in managing schedules, resolving escalations, and providing data-driven insights to improve service delivery and operational efficiency. Recognized for Top SME Award, #1 Customer Experience Analyst, and Top Support Ambassador. Passionate about driving process improvements, ensuring customer satisfaction, and supporting cross-functional teams to achieve business goals.
