Customer Service and Technical Support professional with 7+ years of experience handling inquiries via phone, email, and live chat across international BPO environments. Proven track record resolving complex customer issues, delivering technical and sales support, and maintaining high customer satisfaction (CSAT) scores. Proficient in leading CRM platforms including Zendesk and Salesforce. Experienced in fast-paced, multicultural settings with a focus on first-contact resolution and compliance.
