Running a business means your time should go toward growth, not chasing paperwork, fixing data errors, or rebuilding processes that should already work.
I'm an Operations Assistant Specialist with 3 years of experience keeping executives and operations teams organized, accurate, and moving. I've managed 2,000+ customer and operational records, built SOP documentation from scratch, and supported quality assurance through KPI tracking and audit prep, the kind of work that quietly prevents the costly mistakes that slow teams down.
I’ve supported fast-paced teams by managing high-volume employee data, 2,000+ customer and operational records, preparing reports, and ensuring tasks, data, and deadlines don’t fall through the cracks. My background in quality assurance strengthened my attention to detail through KPI tracking, audit support, and process documentation, helping reduce errors and improve workflow consistency.
Where I've supported teams:
• Retail / E- Commerce
• Outsourcing
• Logistics / Freight / Supply Chain Management
• Real estate / Construction / Property Management
WHAT I CAN TAKE OFF YOUR PLATE:
Executive & Administrative Support
• Calendar and inbox management
• Deck creation and Excel reports
• Document preparation, file organization, and reporting
• Task coordination, follow-ups, and deadline tracking
• SOP development, documentation and process support
• Confidential data handling and stakeholder communication
Operations & Process
• KPI tracking and performance reporting
• Quality assurance support and audit preparation
• Workflow documentation and process improvement support
• CRM and internal record management
Customer & Client Coordination (Support-Focused)
• Professional email communication
• Issue tracking and follow-ups
• Accurate documentation and resolution support
I manage administrative tasks with accuracy and consistency using tools such as:
• Google Suite
• Microsoft 365
• Calendly
• Asana
• Notion
• ClickUp
Also Experienced with:
• GoHighLevel
• Claude
• ChatGPT Plus
• Power Automate
• PowerBI
• Meta Business Suite
• Five9
• Verint
I adapt quickly to new tools and value clear systems. I work with accuracy and confidentiality, especially when handling sensitive records and executive-level priorities.
If your operations need more structure and fewer dropped balls, let's talk!
