Results-driven Customer Support Specialist with 5 years of experience across Telecom, E-commerce, and Digital Services. Skilled in resolving complex issues, optimizing workflows, and delivering outstanding client satisfaction. Adept at handling administrative tasks, appointment setting, troubleshooting, and marketing support. Now leveraging these strengths as a Virtual Assistant, bringing the same dedication to consistency, efficiency, and results, helping clients stay organized and focused on what matters most.
CORE SKILLS AND EXPERTISE:
* Strong communication skills in managing customer relationships (Zendesk, HubSpot)
*Proficient in both Google Workspace and Microsoft 360 tools.
* Specialized in troubleshooting telecom products and providing precise, solution-focused support.
* Experienced in appointment setting, leveraging the company’s internal platform.
* Experienced in email and chat support management.(Zendesk, Intercom, Teams, Slack)
* Skilled in supporting Amazon and Shopify merchant customers, ensuring efficient issue resolution and customer satisfaction.
* Proficient in sales communication, with a focus on persuasive yet empathetic interactions.
* Experienced in email marketing campaign management (Mailjet)* Highly organized in email and calendar management(Gmail, Outlook, Google Calendar, Microsoft Calendar)
* Adept in phone call management using Slack, Teams, and Avaya.
* Proficient in graphic design and editing using Canva.
* Experienced in social media management for Facebook and Instagram, focusing on engagement and marketing.
* Skilled in video editing with CapCut, ensuring clean, engaging, and personalized visual content.
* Proficient in leveraging AI tools for boosting productivity and creativity. (ChatGPT, Gemini, DeepAI, Blackbox)
* Experienced in performing organizational tasks, efficiently managing files and data through Dropbox and Google Drive.
