Proactive Technical Support and Customer Service Professional with 7+ years of experience
across technical troubleshooting, service desk operations, and virtual assistance. Skilled in
problem management, RCA documentation, process optimization, and leveraging tools like
Microsoft Excel, Dynamics 365, QuickBooks, and Buildertrend. Proven record of resolving
high-impact i-----------, streamlining processes, and improving service delivery in fast-paced,
high-pressure environments.
