I’m a reliable professional with experience in technical support and customer service, especially over the phone, helping customers solve problems while keeping communication clear and positive.
I’ve developed my skills in roles such as Retail Consumer Specialist at JPMorgan Chase, POS Helpdesk Support Specialist at Cognizant, and most notably as a Case Manager also called a Case Ambassador at Airbnb.
At JPMorgan Chase, I assisted customers with sensitive financial issues, staying calm and patient while ensuring their concerns were resolved.
At Cognizant, I supported Dunkin’ stores across the U.S., troubleshooting POS systems and devices like scanners, printers, kiosks, menu boards, cash registers, coin changers, and Verifones. I also handled tasks like checking store inventory, fixing manager and employee time punches, and resolving missing reports — all while keeping solutions quick and communication clear.
At Airbnb, I managed complex cases between hosts and guests, often dealing with escalated disputes. I became known for mediating fairly, explaining Airbnb rules clearly, and creating positive outcomes, even in situations where the company had to override a host’s or guest’s preferences. Turning challenging situations into good experiences is something I bring to every interaction.
I’m looking for a long-term remote role where I can apply my communication, problem-solving, and client support skills. I enjoy building relationships, staying organized, and helping teams run smoothly.
I’m calm under pressure, detail-oriented, and approachable, and I’m excited to bring my experience and positive energy to a collaborative team.
Verified
