Shopify |Gorgias |Product Listing | Healthcare CSR | HIPAA Compliant |Email & Calendar Mgmt | Data Entry & CRM | Order Processing | Google Workspace |MS Office | Insurance Verification

Hi! I'm Julie Ann - a reliable, detail-oriented Virtual Assistant with nearly 9 years of combined professional experience across e-commerce, U.S. healthcare customer service, and security operations. I'm here to help your business run smoothly so you can focus on what matters most.

E-COMMERCE SUPPORT
I currently work as a freelance E-Commerce VA handling the full customer support cycle using Shopify and Gorgias. I manage customer inquiries via email and live chat, process orders, handle refunds and returns, create and update product listings, follow up on shipment delays, and coordinate with suppliers, all while maintaining fast response times and high customer satisfaction.

HEALTHCARE CUSTOMER SERVICE
Before transitioning to VA work, I spent close to 4 years as a Customer Service Representative at Optum (UnitedHealth Group), supporting a high-volume U.S.-based healthcare account. I handled benefits inquiries, insurance and eligibility verification, claims support, prior authorizations, and provider coordination, always in full compliance with HIPAA guidelines.

ADMIN & VIRTUAL ASSISTANCE
I'm equally comfortable handling the behind-the-scenes tasks that keep things organized: calendar and email management, data entry, CRM logging, scheduling, appointment setting, and daily reporting. I work well independently, follow SOPs closely, and communicate proactively so you're never left guessing.

TOOLS & PLATFORMS
• Shopify - order management, product listings, refunds, store admin
• Gorgias - email, live chat, and ticket management
• Google Workspace - Gmail, Docs, Sheets, Drive, Calendar
• Microsoft Office - Word, Excel, Outlook, PowerPoint
• CRM systems - data entry, interaction logging, follow-up tracking

WHY WORK WITH ME?
Nearly 9 years of professional experience
U.S. client-facing background (strong written & verbal English)
HIPAA-trained and data confidentiality-focused
Proactive, organized, and reliable - I show up and deliver
Open to full-time or part-time, flexible hours
Based in the Philippines (GMT+8) with a stable internet connection

I'm currently accepting new clients and would love to be a long-term part of your team. Feel free to message me and let's talk about how I can help your business!