Experienced professional with a background in customer service, billing, and order-to-cash operations, strengthened by leadership experience as a Subject Matter Expert. Skilled in managing orders, billing transactions, and customer support across multiple channels while ensuring accuracy, efficiency, and compliance with business processes. Proficient in Salesforce, OMS, DocuSign, Shopify, and RE.Amaze CRM, with expertise in streamlining workflows, resolving discrepancies, and driving process improvements. Strong track record in coaching and training teams, conducting user acceptance testing, and collaborating with local and international teams to deliver timely results and maintain high standards of service.
