Hi there!
My name is Joshua Capilastique, and I?m a committed, detail-oriented Virtual Assistant and Customer Service Specialist with solid experience in appointment setting, customer support, and administrative operations.
I?ve supported teams in real estate, healthcare, and sales, where I strengthened my abilities in communication, multitasking, and organization. I?m confident in handling calendars through tools like Google Calendar and Calendly, and I?ve managed client communication across phone, email, and chat with professionalism and accuracy.
I also have hands-on experience using Follow Up Boss, where I?ve managed, updated CRM records, handled leads, set appointments. This helps me keep workflows efficient and organized while ensuring no leads or follow-ups slip through the cracks.
I take initiative, stay organized, and always aim for high-quality results. Whether it?s coordinating schedules, nurturing leads, responding to inquiries, or keeping your CRM and workflows up to date, I make sure every task is completed efficiently and with great attention to detail.
Core Skills & Tools
Appointment Setting & Cold Calling (Real Estate, Medicare, Sales)
Customer Support: Inbound, Outbound, Chat & Email
Calendar & Email Management (Google Workspace, Calendly, Doodle)
CRM Management: GoHighLevel , Follow Up Boss
Data Entry & Documentation
Communication Platforms: RingCentral, Five9, Dialpad, Avaya, Zoom
If you?re looking for someone reliable, proactive, and dedicated to helping your business grow, I?d be thrilled to support your team. Let?s work together to streamline your operations and boost your productivity.
