I have over five years of experience in customer service, specializing in billing, retention, upselling, and account management. I worked under one of the largest international telecommunications accounts based in the U.S., where I handled complex customer concerns and helped resolve billing disputes while maintaining high satisfaction scores.
Throughout my career, I’ve consistently exceeded performance targets—not just in customer retention, but also in upselling relevant products that brought value to the customer and to the company.
Aside from my frontline experience, I also took on roles as a mentor and product trainer, where I helped onboard new tea-----------mbers, coached them on communication and soft skills, and facilitated product training to ensure consistent service quality across the team.
