Hi, I'm Hana.
I have over two years of experience supporting U.S. healthcare providers under Medicare Advantage and Group Medicare plans. My experience includes insurance verification, benefits and eligibility verification, prior authorizations, medical claims, billing inquiries, claims resolution, and provider support.
Throughout my career, I've worked in customer-facing roles where communication, problem-solving, and professionalism were essential. I enjoy helping people find solutions, building positive relationships, and ensuring every interaction is handled with care and accuracy.
In addition to my healthcare background, I have experience in AI-powered video production, content creation, video editing, Canva design, and the use of AI tools to streamline workflows and enhance productivity. I enjoy combining creativity and technology to create engaging content while continuously learning new tools and techniques.
My background also includes administrative support, operations coordination, documentation management, and customer service in both healthcare and hospitality environments.
I am currently seeking remote opportunities in healthcare support, customer service, customer success, administrative support, virtual assistance, and related roles where I can continue to grow professionally while making a positive impact.
Verified
