I am a results-driven professional with 7 years of experience in content moderation, quality auditing, client management, and team leadership across global BPO and freelance settings. My expertise spans process optimization, KPI monitoring, one-on-one coaching, and cross-functional collaboration, ensuring consistent delivery of high-quality results.
As a former Team Leader at Accenture and Telus International, I successfully managed pioneer accounts, led content moderation and AI training projects, and achieved a 100% retention rate by fostering engagement, collaboration, and performance among tea-----------mbers. I also have hands-on experience in administrative support, transcription, data entry, and technical support, making me versatile in both operational and client-facing roles.
I have recently expanded my skills as a freelance transcriptionist, AI Trainer, and sourcing associate, where I contributed to AI model training, HR automation, property management, and recruitment processes. My adaptability, strong organizational skills, and passion for continuous learning allow me to excel in fast-paced environments while supporting business growth and operational efficiency.
