Senior Risk, User Safety, and ALO Specialist with 3 years of FinTech BPO experience supporting Tier 1 operations and managing complex supervisory and managerial escalations. Experienced in payments operations, transaction monitoring, fraud detection investigations, with a strong record of reducing operational risk through clear, policy-aligned decision support. With over 10 years of BPO experience, I bring an analytical and solutions-driven approach to safeguarding platform integrity and user trust. Known for translating complex payment and compliance risks into practical actions through KYC reviews, escalation handling, and investigative analysis, while strengthening agent decision-making and contributing to measurable improvements in user safety, compliance, ALO and operational efficiency.
