I help customer support teams improve performance, reduce attrition, and build scalable training systems.
With over 20 years of experience in the BPO industry and currently serving as a Training Manager, I’ve led teams, developed onboarding and upskilling programs, and improved key metrics such as CSAT, QA scores, and agent productivity.
I specialize in:
Building structured training programs for new hires and tenured agents
Coaching team leaders and agents to improve performance
Creating QA frameworks and performance tracking systems
Supporting customer support operations to scale efficiently
I’m comfortable working with remote teams and collaborating with leadership to identify gaps and implement practical solutions.
If you’re looking for someone who can strengthen your support team and deliver measurable results, I’d be glad to help.
