Results-driven Sales and Operations Leader with over 12 years of experience in Business Process Outsourcing (BPO), sales management, customer service, and operational leadership. Proven expertise in driving revenue growth, improving conversion performance, and developing high-performing teams through strategic coaching and continuous improvement initiatives.
Recognized for delivering measurable business impact through data-driven leadership, KPI management, sales optimization, and cross-functional collaboration. Certified Continuous Improvement Manager with strong expertise in performance analytics, team leadership, and operational excellence.
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