With over one year of hands-on experience in a BPO environment supporting US-based insurance, I specialize in delivering exceptional customer support that balances empathy, accuracy, and compliance. I am passionate about helping customers navigate complex concerns while ensuring a seamless, positive experience in every interaction.
I thrive in fast-paced, high-volume environments and take pride in being a reliable front-line support professional who builds trust, resolves issues efficiently, and helps prevent unnecessary escalations through clear and detailed documentation.
Core Strengths & Expertise:
Delivering stellar customer experiences through active listening, rapport-building, and professionalism
Customer-focused and empathetic approach, especially when handling sensitive insurance-related concerns
Compliance-driven support, ensuring adherence to policies, procedures, and regulatory standards
Strong problem-solving skills with a sense of urgency and accuracy
Handling high volumes of customer inquiries while maintaining quality and empathy
Creating clear, CRM-style documentation to support resolution continuity and avoid future escalations
Passionate about helping customers feel heard, supported, and confident in every interaction
Creative & Technical Passion (Project-Based):
Providing back-end support for Shopify website design, ensuring functional and user-friendly layouts
Creating graphic content using Canva for branding, marketing, and digital assets
Blending creativity with structure to support both customer experience and business goals
I bring a unique combination of customer support excellence and creative technical skills, making me adaptable, detail-oriented, and value-driven in any support or operations role.
???? Let’s connect! If you’re looking for a dependable Customer Support Specialist who delivers empathy, compliance, and creativity—while always putting the customer first—I’d love to be part of your team.
