Hello there, I'm Cristin Joy from the Philippines. I'm a seasoned Business Virtual Assistant with over 8 years of experience helping businesses provide excellent customer service, boost sales, and keep their operations running smoothly. I've worked across phone, email, and live chat, handling customer inquiries, selling and upselling products and services, processing and verifying sales transactions, and providing after-sales support for eBay and telecommunications products. I love helping businesses grow while keeping their customers happy and loyal.
What I do to help businesses:
Handle customer inquiries via phone, email, and chat
Sell and upsell products and services
Process and verify sales transactions
Provide post-sale support and resolve disputes
Order processing, order fulfillment and tracking
Track and manage orders, returns, and refunds
Draft and send quotes promptly
Maintain records and documentation
Assist in quality assurance and compliance checks
Review and approve purchase orders and procurement requests
Support special projects and operational tasks
Evaluate and select suppliers and manage vendor relationships
Help improve customer satisfaction and retention
Collaborate with suppliers to resolve issues and optimize partnerships
General administrative assistance
Calendar management & appointment scheduling
Inbox & email management
Organize internal systems, files and documents
Data entry and data validation
Online research & data analysis
Content creation (marketing creatives using Canva, CapCut, Filmora)
Assist in improving SOP to ensure efficient business functionality
E-commerce support (eBay, Amazon, Shopify, Walmart, Facebook Marketplace, Alibaba, Etsy)
Maintain relationships with external vendors
Tools I'm proficient at:
Click Up, Notion, Sales force, Zendesk, Google Search Console, Google Ads, Google Analytics, Salesforce, Seller Central, Shopify, Lazada, Shopee, Facebook Marketplace, eBay, eBay Resolution Center, Amazon, TikTok, Walmart, Alibaba, Etsy, SEO Search Engine Optimization, Instagram, ZVIQ, Google Forms, Alvaria, CSR, CASA, Omni, MSS, Canva, Cap Cut, Filmora Go, Pinterest, ChatGPT, Google Gemini, Claude AI, perplexity, CoPilot, Canva AI, TikTok Tako, Slack, Zoom, Google Meet, Microsoft Outlook, WhatsApp, Viber, -----------, Telegram, Google Workspace (Gmail, Docs, Sheets, Forms, Drive google calendar, Google Keyword Planner), Microsoft Office (Word, Excel, PowerPoint, Outlook), OneDrive, Dropbox, VPN, 1Password
Why businesses work with me:
8+ years of hands-on customer service and sales experience
Proven track record in boosting sales and improving customer satisfaction
Experienced in e-commerce platforms and telecommunications products
Accurate, detail-oriented, and results-driven
Skilled in handling high-volume tasks efficiently
Organized, proactive, and take ownership without being asked
I stay calm under pressure and make good decisions without drama
Able to support businesses in AU/NZ, UK, Canada, and US
Invite me for an interview.
You need an online assistant who has the experience in generating more sales, supporting your customers, and ensuring smooth post-sales processes -- that's me. Message me today and let's chat soon.
Sales Support, Procurement, Executive Assistance, Sales, Team Leadership, CRM, Outbound Sales, Data Entry, Organization, Appointment Setting, English Proficiency, Telemarketing, Email Handling, Customer Relationship Management, Microsoft Excel, Outbound Sales, Sales Management, Customer Support
