I am a Customer Service Specialist and Team Leader with over 4 years of experience providing email, chat, and voice support for international clients. Skilled in CRM tools such as Zendesk, Salesforce, Gorgias, HubSpot, and Freshdesk, I deliver efficient solutions and ensure customer satisfaction.
Recently promoted to Team Leader, I successfully managed a team of 16 agents—coaching, monitoring performance, and preparing reports to consistently achieve KPIs. With strong communication skills, adaptability, and a proven track record of exceeding metrics, I bring both hands-on support expertise and leadership experience to every role.
I am seeking long-term opportunities where I can help businesses strengthen customer relationships and improve support operations.
Verified
