Dedicated and compassionate Healthcare Customer Service Representative with strong communication, problem-solving, and customer support skills. Experienced in assisting patients and healthcare members by addressing inquiries, scheduling appointments, verifying information, and providing accurate support through email, and chat. Skilled in handling sensitive information with professionalism and confidentiality while maintaining a positive customer experience. Highly organized, detail-oriented, and proficient in using computer systems, CRM tools, and office applications. Committed to delivering exceptional service, building trust with clients, and ensuring customer satisfaction in a fast-paced healthcare environment.
