Virtual Assistant, Customer Support, Sales, and Operations professional with **5+ years of experience** supporting U.S.-based and international businesses across **eCommerce, healthcare, telecommunications, cybersecurity, publishing, and retail**. Experienced in customer service, sales, CRM management, remote operations, training, documentation, appointment scheduling, and team support.
Skilled in **email/chat support, Shopify, Zendesk, Gorgias, ShipBob, CRM systems, Microsoft 365, Google Workspace, Slack, customer retention, order management, sales, lead generation, prospecting, and follow-ups**. Known for being reliable, detail-oriented, adaptable, and quick to learn new systems, with a track record of **98%+ QA and 100%+ KPI attainment**.
Verified
