I’m a dedicated Customer Service and Medical Virtual Assistant with over a year of experience supporting U.S.-based healthcare clients through Optum Global Advantage. I specialize in resolving insurance claims, guiding members through benefits, and ensuring compliance with HIPAA and CMS standards. With a strong academic background in Biology (Cum Laude), I combine analytical thinking with compassionate service. I’ve also led training sessions, coached new hires, and contributed to performance improvement projects. I’m now seeking opportunities where I can bring my skills in client support, healthcare assistance, and virtual operations to a dynamic team.
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