Hi, I’m Nicole Polinag, 25 years old, and currently based in Lipa City, Batangas. I have over two years of experience in the U.S. healthcare industry, where I’ve developed strong expertise in both customer service and medical collections.
I spent 3 years in customer service, assisting patients and providers with inquiries related to benefits, coverage, and account concerns. For the past nine months, I have been part of the collections department, where my role involves verifying patient eligibility, checking claim status, following up on outstanding claims, and ensuring that insurance companies process and pay claims accurately. Through this experience, I’ve gained valuable knowledge in healthcare billing procedures, insurance guidelines, and effective communication strategies.
