I have over six years of experience as a General Virtual Assistant, with a strong background in customer support, social media management, and appointment scheduling. I worked as a Customer Service Representative for an e-commerce account, where I handled both inbound and outbound communications through phone and email. On a daily basis, I managed 80–90 calls and more than 70 emails, assisting customers with billing concerns, delivery issues, order discrepancies, and support tickets. I also took care of digital file management and workflow coordination.
What I enjoy most about customer support is the opportunity to provide genuine care and solutions that make a difference for clients. I take pride in creating seamless service experiences and consistently aim to exceed expectations.
