I am a Licensed Medical Technologist with over 4 years of experience supporting US customers in the lending industry and US-based healthcare insurance. I handled high volumes of inquiries, resolved issues quickly, and maintained a smooth customer experience using CRMs like GoHighLevel and phone systems like RingCentral and Calilio. I am comfortable managing tickets, follow-ups, and customer communication in a fast-paced environment.
Beyond my customer service background, I also work as a Shopify Virtual Assistant supporting E-commerce businesses day-to-day. I have hands-on experience with Shopify Admin and Shopify Partners, managing customer support through Richpanel, handling chargebacks and disputes through Disputifier, tracking shipments through 17TRACK, and managing reviews through Loox. I also handle Social Media Management, monitoring and responding to store reviews on Facebook and Instagram to protect brand reputation and keep customers happy.
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