I’ve worked in customer service for almost five years and in human resources for close to six, and I believe the combination of both has prepared me well.
In my previous roles, I’ve handled a variety of HR tasks, including onboarding, employee relations, benefits administration, and terminations. I’ve also managed Workers' Compensation, 401(k), and FMLA processes. I’m used to working closely with employees at all levels, and I understand how important it is to provide clear, respectful communication and keep things organized and compliant.
My time in customer service taught me how to stay calm under pressure and connect with people quickly — skills that have translated well into HR, especially when dealing with sensitive situations. I try to bring both professionalism and empathy to every interaction, and I take pride in being someone employees feel comfortable coming to with questions or concerns.
