Customer Support and Operations Specialist with 10+ years of experience, including 5 years as a freelancer. Skilled in customer service, order management, Excel, lead generation, administrative support, and data analysis, with strong focus on efficiency and customer satisfaction.
SKILLS
Customer service, inbound/outbound calls, issue resolution and escalations, administrative support, order processing and shipment management, lead generation and cold calling, Excel (reporting, automation, data analysis), data entry, vendor and supplier coordination, invoice checking, claims processing, report generation, process documentation, workflow improvement, training and onboarding, attention to detail, compliance.
