Hi! I'm Honey May Omos, a dedicated Virtual Assistant and Customer Support Specialist with over 5 years of experience delivering efficient, accurate, and empathetic support across chat, email, and phone channels.
I've worked across e-commerce and hospitality accounts, consistently handling high-volume inquiries while maintaining strong customer satisfaction scores, fast response times, and high-quality service delivery. I thrive in fast-paced environments and take real pride in making every customer interaction count.
In my most recent role as an E-commerce Customer Support VA, I managed 96+ support tickets daily, assisting customers with order tracking, returns and exchanges, refunds, replacements, and shipping and delivery concerns, including investigations for lost or damaged parcels. I didn't just resolve tickets; I made sure customers felt genuinely taken care of every step of the way.
Alongside e-commerce, I bring hands-on experience in Airbnb property management, where I supported a host managing multiple short-term rental properties across Canada. I handled guest communications, booking coordination, issue resolution, and smooth day-to-day operations, giving me a well-rounded background in both customer support and hospitality services.
I'm proficient in a wide range of tools including Shopify, Gorgias, Genesys, Zendesk, Salesforce, Notion, Flexport, LOOP, Slack, Microsoft Teams, Airbnb platforms, and Google Workspace. My goal is simple, to deliver fast, professional, and customer-focused support that builds trust, drives loyalty, and makes life easier for both the business and the people it serves.
If you're looking for a reliable, detail-oriented, and proactive tea-----------mber who genuinely cares about the work she does, I'd love to be part of your team.
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