10+
Years WFM
8
Accounts managed
±10%
Forecast accuracy
2024
Analyst of the Year
Professional summary
I am a Workforce Management Analyst with 10+ years of experience in forecasting, capacity planning, scheduling, real-time management, and performance reporting — primarily supporting US Healthcare accounts in the BPO industry. I have managed workforce planning across multiple concurrent accounts, consistently delivering forecast accuracy within ±10% variance and maintaining 80/20 to 90/30 service level targets. I am proficient in Verint, with working knowledge of Aspect WFM and Genesys Cloud, and I use Advanced Excel daily for forecasting, reporting, and data analysis. I was recognized as WFM Planning Analyst of the Year at Carenet Health in December 2024 — an award that reflects both technical output and cross-functional collaboration. I am fully remote-ready, highly detail-oriented, and available immediately for full-time or part-time remote work. I work well with US-based clients and am comfortable with US business hours.
