Proactive and detail-oriented professional with over 8 years of experience in customer service, billing operations, and logistics coordination across technology, healthcare, and BPO industries. Adept at handling client communication, process improvement, and issue resolution, with a strong focus on efficiency, accuracy, and client satisfaction. Highly adaptable to international business environments and experienced in supporting U.S.-based clients.
- Customer Support & Dispute Resolution: Experienced in handling client inquiries, resolving billing or service issues, and maintaining a high level of customer satisfaction.
- Logistics & Operations Coordination: Skilled in shipment tracking, order processing, and ensuring smooth communication between clients and internal teams.
- Process Improvement & Workflow Optimization: Proactive in identifying gaps, suggesting solutions, and streamlining procedures for better efficiency and accuracy.
- Training & Team Collaboration: Adept at coaching peers, sharing best practices, and fostering a supportive, results-driven team environment.
- Technical & System Proficiency: Hands-on experience with SAP ERP for billing, Salesforce CRM, Google Workspace, and Microsoft Office tools.
- Analytical & Problem-Solving Skills: Strong ability to analyze data, prepare reports, and resolve issues quickly through sound judgment and attention to detail.
