With over six years of experience, I've developed a strong skill set in technical and customer support. I started my career handling technical and in-game support for a major video game company, where I focused on helping customers with their issues over the phone and live chat. I also spent a few years assisting customers with a food delivery platform, resolving a high number of daily tickets and making sure customers were satisfied.
More recently, I've transitioned into a remote role as a Chatbot Customer Success Specialist. In this position, I've been able to use my analytical skills to build and improve AI-powered chatbots, making sure they provide helpful and accurate information. I am comfortable with remote work and am always looking for ways to improve processes and help teams succeed.
