As a multi-skilled professional, I bring a versatile background in data entry, customer service, social media management, and order processing. I am detail-oriented, tech-savvy, and committed to delivering efficient and accurate results in all aspects of administrative support and digital engagement.
I specialize in maintaining accurate records, handling customer interactions with professionalism, managing online presence, and ensuring smooth and timely order fulfillment. My ability to multitask, communicate effectively, and stay organized allows me to add value across multiple business functions.
Key Responsibilities:
- Data Entry:
* Accurately input and update data in spreadsheets, databases, and CRM systems.
* Ensure data accuracy, integrity, and consistency across all platforms.
* Organize digital files and maintain comprehensive data logs.
- Customer Service (CSR):
* Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
* Resolve issues related to orders, billing, returns, or general concerns.
* Provide excellent service that promotes customer satisfaction and retention.
- Social Media Management:
* Create, schedule, and manage content across social media platforms (Facebook, Instagram, etc.).
* Monitor social media channels for comments, messages, and engagement.
* Assist in growing brand presence through consistent and relevant posts.
- Order Processing:
* Process customer orders accurately using e-commerce or order management systems.
* Track shipments and coordinate with logistics or warehouse teams.
* Handle returns, exchanges, and refunds according to company policies.
- Skills & Tools:
* Typing Speed: 60+ WPM
* Strong multitasking and organizational skills
* Excellent written and verbal communication
* Proficiency in MS Office, Google Workspace, CRM tools, and social media platforms
* Familiarity with e-commerce/order processing systems (e.g., Shopify, WooCommerce, etc.)
* Attention to detail and accuracy
* Customer-first mindset with a proactive attitude
`- What I Bring:
* A flexible, solutions-oriented mindset
* Ability to manage multiple roles without compromising quality
* Fast learner, always open to new tools and technologies
* Strong time management and task prioritization
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