I’m a resourceful professional with a strong background in customer service, administrative support, and operations management. My experience spans various industries, including tech support, virtual assistance, construction, hospitality, and eCommerce, where I’ve honed my skills in team coordination, process optimization, and delivering exceptional client experiences.
Most recently, I worked as an eCommerce Chat Support Tier 2 Specialist, where I handled escalated customer concerns, complex order issues, refunds, disputes, and account-related cases. In this role, I served as the second line of support, resolving cases that required deeper investigation, cross-team coordination, and critical decision-making. I ensured accurate resolutions while maintaining customer satisfaction and meeting performance metrics.
At Nexus Consulting, I provided real-time live chat support while handling backend tasks such as data entry, scheduling, and order tracking. This role strengthened my ability to multitask efficiently and maintain accuracy under pressure. Before that, at ADDS, I supervised construction projects, overseeing site operations, material inventory, and labor coordination to ensure timely, budget-conscious completion.
Earlier roles at TaskUs and Century Gardens Hotel helped build my customer-first mindset and taught me to lead with professionalism, whether resolving technical issues or managing day-to-day operations.
I’m passionate about problem-solving, improving workflows, and continuously learning new tools and technologies. With a strong sense of ownership, adaptability, and results-driven focus, I aim to bring value to every team I join.
