Results-driven IT professional with 7+ years in enterprise technical support, service desk operations, and cybersecurity.
Skilled in delivering Level 1–2 desktop and server support across Windows, Exchange, and Microsoft 365 environments.
Experienced with Active Directory, Intune, VPN, and endpoint security, consistently achieving high SLA compliance and
customer satisfaction. Certified in Microsoft 365 Fundamentals and ITIL V4 practices, with a proven record of optimizing
infrastructure, resolving incidents quickly, and providing world-class client support.
