Senior Support Agent specializing in QA testing, expert in chat and email communication, and skilled in complaint resolution.

Hi! I?m Yolanda ?Yoli? Fernando, a Business Support Manager and QA Tester with over 10 years in customer service and 5+ years in web and mobile app testing. I specialize in leading support teams, handling escalations, payments, chargebacks, and identity verification, while ensuring platforms are bug-free and user-friendly. I?m experienced with Zendesk, HubSpot, Salesforce, Jira, Confluence, BrowserStack, Figma, Xero, Stripe, eWay, Frankie One, Zai, and VixVerify. I?m currently employed full-time but looking for a part-time opportunity where I can combine my customer support and QA expertise to help businesses deliver excellent service and flawless products. Detail-oriented, proactive, and collaborative, I thrive in fast-paced environments and enjoy solving problems while keeping customers happy.