Experienced Operations Support Professional with over 10 years of experience in customer service, technical support, workforce management, and virtual assistance. Skilled in coordinating operations, managing schedules, analyzing performance data, and providing administrative support for U.S. and Australian clients.
I have hands-on experience managing high-volume communications, tracking records accurately, coordinating schedules, and maintaining organized workflows. My background in executive assistance and customer service allows me to efficiently support freight dispatchers, logistics teams, and trucking operations, even under time-sensitive conditions.
Professional Experience Highlights
• Managing staffing levels, generating reports, and supporting service level targets
• Proven ability to adapt quickly to new tools, systems, and procedures
• Strong track record of delivering fast, accurate, and error free outputs
• Experience supporting executives, managers, and cross-functional teams
• Skilled in client communication, customer service, and follow-through
• Experienced in organizing workflows and improving operational efficiency
• Comfortable working independently
• Reliable remote professional with consistent availability and strong work ethic
What I Can Support:
• Load & dispatch coordination
• Driver communication and follow-ups
• CRM updates and status tracking
• Data entry, reporting, and documentation
• Schedule coordination and task prioritization
• Customer and client support (Email, Chat, Phone)
Core Skills & Strengths:
• Document Preparation & File Management
• Task & Project Coordination
• Process Improvement & Workflow Optimization
• Remote Tools & Automation (Google Workspace, MS Office, Asana, Trello, Slack)
• Problem-Solving & Decision-Making
• Confidential Information Handling
• Strong Written & Spoken English
Tools & Software:
Google Workspace • Microsoft Office • Canva • DATS • Zoom • Slack • CRM Systems • ChatGPT • Ascend TMS • Salesforce • ODFL • T-Force • Estes • Jira • Tableau • Meta Business Suite • ----------- • Trello
I am highly organized, reliable, and quick to learn new systems. I work well with US-based teams, handle confidential information professionally, and consistently deliver accurate, on-time support. I am seeking a long-term, full-time logistics or dispatch virtual assistant role where I can contribute to operational efficiency and team success.
If you're looking for a reliable, organized, tech-savvy remote professional who can elevate your operations and deliver consistent, I’d love to connect.
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