Detail-oriented and customer-focused E-commerce Support Specialist with strong experience in handling customer inquiries, processing orders, resolving delivery issues, and providing exceptional after-sales service. Skilled in managing email support, tracking shipments, coordinating with logistics teams, and ensuring smooth order fulfillment. I am highly organized, adaptable, and committed to providing fast, polite, and solution-oriented responses to customers.
I have experience in managing size changes, address corrections, refunds, returns, exchanges, and product claims (photos, replacements, damages). I consistently ensure accurate documentation, timely follow-ups, and excellent customer satisfaction. With strong communication skills and a problem-solving mindset, I help brands maintain trust and deliver a positive online shopping experience.
