Currently, I am a Customer Service Manager for e-commerce stores, leading a small team to enhance online stores and customer service. I am skilled in Amazon Seller Central, Shopify, and various Help Desk platforms. My freelance journey began with a Data Entry role, where I handled product listing and research for an online shopping website using WooCommerce. I then transitioned into a Recruiter role for an online solar company, also performing Virtual Assistant tasks for the Hiring Manager. This involved calling applicants, discussing available positions, and scheduling interviews. After a year of freelancing, I was hired as a Customer Service Officer for an e-commerce store, managing inbound and outbound calls regarding orders and customer experience. I also assisted in setting up a website for an online store selling luxury items, overseeing product listing and research.I have 11 years of experience in the call center industry. I began as a Technical Support Representative for Verizon, troubleshooting internet connection issues and assisting with Outlook email setup, wireless connections, and modem/router configurations. I also handled escalations and technician dispatches. Next, I worked as a Customer Service Representative for an Australian mobile service provider, addressing service and billing inquiries, mobile phone troubleshooting, and customer complaints, and was upskilled in mobile internet troubleshooting. I later served as an Inbound Customer Service and Sales Representative for both Australian and American banks, assisting with credit card inquiries, upselling products, and managing collections. In my last role in BPO, I was an Outbound Collections Associate for a major Australian bank, managing overdrawn personal and business accounts and mortgage/home loan collections.Please message me for my resume link and contact details. Cheers!
