Hello there! You can call me "Cel" and I am a detail-oriented Virtual Assistant and Customer Support Specialist with experience working for global companies such as ProctorU, Minted, and Capital One. I do help businesses manage customer inquiries, handle email and chat support, organize accounts, and ensure smooth day-to-day operations. With experience in education, e-commerce, and financial services, I am highly reliable, organized, and comfortable handling confidential information. I also take pride in being responsive, accurate, and easy to work with.
KEY SKILLS:
Customer Support (Email & Chat)
Virtual Assistance
CRM & Ticket Management
Account Management
Order & Billing Support
Issue Resolution
Confidential Data Handling
Time Management & Multitasking
Professional Communication
Process & Compliance Adherence
TOOLS & PLATFORMS:
CRM Systems (Zendesk / Salesforce-type) Email Support Platforms
Kronos Software
Live Chat Tools
Google Workspace (Gmail, Docs, Sheets)
Microsoft Office (Word, Excel)
Verified
