Driven and analytical professional with 5 years of robust experience in the Business Process Outsourcing (BPO) sector, specializing in Account Management, Sales, and Customer Service. My professional journey is anchored by a unique combination of high-impact client relations and a strong technical foundation, holding a degree in Agricultural and Biosystems Engineering (Major in Far-----------chanization) from Nueva Vizcaya State University.
Throughout my career, I have thrived at the intersection of communication and strategy:
Account Management: At Ztellar.tech, I successfully managed digital outreach via email and chat campaigns to connect with prospective clients, while actively guiding them through onboarding, registration frameworks, and digital services to secure long-term retention.
Customer Support Excellence: At Vizcom Corporation (serving Pizza Hotline), I sharpened my frontline resolution skills, managing high-volume operations, tracking precision follow-ups, and transforming critical customer complaints into positive brand experiences.
Why my background is unique: While engineering and client services may seem worlds apart, my technical background heavily influences how I work. My training in far-----------chanization and systems engineering allows me to approach business workflows, account management, and client problem-solving with a highly structured, data-driven, and analytical mindset.
I am passionate about optimizing client experiences, building strong professional partnerships, and leveraging technology to streamline operations.
