I am a Process Trainer with over 10 years of experience in the BPO industry, specializing in training, quality assurance, customer service, and sales. I’m passionate about developing people, improving performance, and creating training programs that help new hires succeed and adapt quickly.
I’ve worn multiple hats—from outbound telemarketer to senior sales representative, to quality assurance analyst, and now as a process trainer. This journey has given me a strong understanding of call center operations and the ability to work with different teams, from HR and Operations to Quality Assurance and Recruitment.
My strengths include training management, coaching, customer service, and CRM proficiency. I enjoy working in collaborative environments and thrive under pressure, always aiming to deliver results that drive both employee success and client satisfaction.
Core Skills: Training & Development | Customer Service | Quality Assurance | Sales | HR Support | CRM Tools
