With more than 10 years of customer service experience, I am very passionate in giving excellent client support at all times. My most recent employment with Capital One has taught me great skills in data entry, finance processes and report generation. There, I started as an account manager for High Value, High Value Elite and Small Business customers assisting them with their credit card concerns. I then got promoted as a Process Coordinator at the Governance, Analytics and Planning Dept. (Workforce Management team) which helped me practice my skills in problem solving, multitasking and working with immense pressure. Part of that role was assisting requestors with their scheduling issues by inputing data on our workforce systems. Though the roles were a bit different, both had a main goal to deliver exceptional customer satisfaction.
