From 2019 to 2023, I worked as a Subject Matter Expert at Alorica Philippines, Inc., where I supported customer service representatives by answering their queries, auditing transactions, and providing guidance to improve overall team performance. I also took part in weekly meetings and communicated important process updates to ensure efficient operations. Prior to this, I served as a Desktop Support staff at Eztre Marketing from 2018 to 2019, handling software and hardware concerns, troubleshooting network and system issues, managing peripherals inventory, and assisting customers over the phone. Earlier in my career, from 2017 to 2018, I worked as a Game Master at Elite Global Sourcing Phil., Inc., where I resolved player concerns through case tickets and bug reports, managed in-game events, coordinated social media announcements, and performed quality assurance testing. I also contributed to local gaming event booths by promoting products and engaging with customers.
