Hi! I’m Francess, a highly organized and detail-oriented professional recognized with a Gold Service Excellence Award for outstanding performance.
With over 3 years of experience as a Customer Support Specialist providing an exceptional customer service. I managed to answer inbound and outbound calls, emails, and online platform simultaneously ensuring smooth and professional interactions every time.
I’ve worked with platforms such as Go High Level, Zoho, Google Workspace, GDS - AMADEUS, Trello, Slack, Notion, Chat GPT, -----------, Zoom, Canva, Capcut, Adobe Lightroom, and Sony Vegas Pro.
What I Bring to the Table:
The heart to serve people with fast, reliable, and empathetic customer communication
Research, inbox, and calendar management
Ability to work in multinational teams, fast-paced environments, and high-volume inboxes
Excellent English (C2 Level) and solid problem-solving skills
Sending and monitoring customer surveys, drafting quotations, and preparing invoices for clients in GHL
While customer support is my strongest skill, I also bring virtual assistant experience, social media management, photo and video editing which gives me the flexibility to support other business needs when required.
Let’s work together to take your business support to the next level.
