Versatile professional with a strong foundation in BPO and client-facing roles, skilled in handling high-volume communications, problem resolution, and delivering exceptional customer experiences. Worked as a technical support representative in a BPO environment where I handled customer issues related to internet connectivity, device troubleshooting, and account access. I guided users through step-by-step troubleshooting, documented cases and ensured timely resolution. My experience helped me build strong communication skills and the ability to simplify technical issues for non-technical users, which I believe is essential for an IT helpdesk role
