Customer Support and Technical Support professional with 11 years of experience troubleshooting customer issues, managing support cases, and delivering solutions across SaaS, PropTech, hospitality, banking, healthcare, and e-commerce industries. Skilled in technical troubleshooting, ticket management, customer communication, escalation handling, and cross-functional collaboration. Experienced supporting customers via phone, email, chat, and video while maintaining high service standards, accurate documentation, and timely issue resolution.
