A dedicated professional with experience in both education and customer service. As a teacher, skilled in creating engaging lessons, fostering a positive learning environment, and guiding students to achieve academic and personal growth. Experienced Customer Service Representative skilled in delivering omnichannel support (inbound/outbound calls, email, live chat, and SMS). Expert at answering processing cancellations, refunds, and returns; and coordinating with merchants and internal departments to ensure timely order fulfillment. Reliable team player who reports clearly to supervisors, archives communications accurately, and keeps customers informed on order status while maintaining high attention to detail and a customer-first mindset.
