Results-oriented Team Lead with over two years of experience in operations, banking, and healthcare support. Skilled in coaching and mentoring, performance analysis, and process improvement. Proven ability to manage teams of up to 34 members, consistently meeting or exceeding quality and productivity targets. Experienced in client communication, weekly performance reporting, attendance and payroll oversight, and agent scorecard creation. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams) and certified Lean Six Sigma Yellow Belt.
